Privacy Policy & SMS Terms of Use
Effective Date: 12/01/2024
Last Updated: 01/16/2026
Company: Trestle Community Management (“we,” “our,” “us”)
Website: www.trestlecm.com
1. Privacy Policy
Trestle Community Management (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and communication channels, including SMS messaging compliant with the Telecommunications Consumer Protection Act (TCPA) and The Campaign Registry (TCR).
Information We Collect
Personal Information You Provide
- Name
- Email address
- Phone number
- Address
- Information submitted through forms, account creation, or service requests
Automatic Information
- IP address
- Browser type and settings
- Device information
- Cookies and tracking technologies
Communications & Messaging Information
If you opt-in to receive text messages or otherwise communicate with us via SMS, we may collect:
- Your mobile phone number
- Time/date of messages sent and received
- Message content
- Messaging interaction history
How We Use Your Information
We use collected information to:
- Provide and manage our services
- Communicate with you about your account, community updates, or inquiries
- Send text messages you have opted-in to receive
- Maintain compliance with applicable telecommunications and privacy laws
Disclosure of Your Information
Service Providers
We may share information with vendors who support our operations, including SMS platforms and telecommunication providers.
Legal Compliance
We may disclose information to comply with law, regulation, legal process, or to protect our rights.
Business Transfers
In the event of a merger or asset transfer, collected information may be part of the transferred assets.
Your Rights & Choices
Opt-Out of SMS Communications:
You may opt-out at any time by texting STOP or by following the instructions in the message.
Get Help:
Text HELP or visit www.trestlecm.com for assistance.
Access or Update Your Information:
You may request access to or correction of your personal information.
Data Security
We implement appropriate technical and organizational measures to safeguard your information. However, no system is completely secure, and we cannot guarantee the security of your data.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing personal information.
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Statement
We may update this Privacy Policy periodically. Updated versions will reflect a revised “Last Updated” date.
Contact Us
If you have any questions, please contact us through our website at www.trestlecm.com.
2. SMS Terms of Use
Trestle Community Management Text Messaging Terms of Use
By opting in to or using a “Text Message Service” (as defined below) from Trestle Community Management, you accept these Terms & Conditions. This agreement is between you and Trestle Community Management. All references to “Trestle,” “we,” “our,” or “us” refer to: Trestle Community Management, 2100 124th Ave NE, Suite 110 Bellevue, WA 98005.
Definitions
“Opting In,” “Opt In,” and “Opt-In” refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.
“Text Message Service” includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).
Consenting to Text Messaging
By consenting to receive text messages from us, you agreed to these Text Messaging Terms and Conditions, as well as our Privacy Policy (www.trestlecm.com/privacy-policy), incorporated herein by reference.
E-Sign Disclosure
By agreeing to receive text messages, you consent to the use of electronic records to document your agreement. You may withdraw consent by replying STOP.
Trestle Text Message Service Privacy Policy
We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn’t limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service and isn’t intended to modify our general Privacy Policy, incorporated by reference above, which may govern the relationship between you and us in other contexts.
Costs of Text Messages
We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.
Frequency of Messages
This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).
Opting Out
If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.
Contact Us
For support, Hi@TrestleCM.com or (425) 454-6404.