Trestle Community Management today announced that it is sponsoring the Washington State chapter of Community Associations Institute (WSCAI)’s Managers Only Meeting – A New Workforce: A Generational Dilemma. The hour and a half webinar presents a wonderful educational opportunity for Managers and management company leaders.
As explained by WSCAI, “Organizations often expect younger workers to engage with more seasoned employees, their own peers, and industry experts in the same way that older generations do. However, that ignores the profound changes to and advancement of technology over their lifetimes.
Technology has become an integral part of our normal daily life and none more so than for younger workers. This session will address best practices for not only communicating with younger workers effectively but capitalizing on your efforts so as to engage younger workers in our industry’s success leading to their retention in the industry going forward.
Additionally, this program will cover technological differences between generations, considerations of technology and communication and how that meshes in today’s workforce, and an overall understanding of working with younger generations.”
Trestle’s Focus on Technology and Innovation
With an emphasis on transparency, consistency and accuracy, Trestle has created a robust catalog of internal processes for its Team Members. Operating seamlessly in the background, these processes support and maintain the reliable and accurate services expected by Trestle’s Clients.
To best serve its Client Associations, Trestle has established partnerships both inside and outside of the community management industry. Through these well-nurtured working relationships, Trestle has identified trustworthy service providers. Proactively anticipating the future needs of Washington state’s community associations, Trestle has also established relationships which allow it to access industry-leading technologies. These partnerships allow Trestle to implement exclusive and advanced technologies, meeting and exceeding its Clients’ needs. The value of these efforts is passed along to its Client Associations as they access vetted and dependable service providers and the most advanced services in the industry through Trestle.
Trestle’s Response to the Changing Community Association Management Industry
Implementing advanced remote technologies in 2019, Trestle’s Team Members were prepared to migrate to a fully remote operation at the start of the COVID-19 pandemic. As a result, Trestle was able to devote its time to supporting its Clients, assisting Board Members in transitioning to remote meetings and providing updated guidance and recommendations.
Over the last several years, as more Homeowners began working from home and technologies advanced, many Community Association Management companies saw an increase in Homeowner communications. With this increase has also come the expectation of a quick response and resolution.
Trestle has addressed these changes by expanding the resources available to its Team and its Clients. To manage the increase in Homeowner communication, Trestle formed its Client Experience Team (CXT). The CXT is able to address most general questions, allowing Trestle’s Community Association Managers to prioritize Board support. In addition, Trestle has expanded to include dedicated compliance, architectural control, project, and unexpected loss Team Members able to address workload spikes. This experienced and skilled group is able to assist Community Association Managers in handling intermitted requests and projects which alleviates the overall workload while also ensuring Client needs are addressed in a timely manner.
How is Trestle Recognized Inside and Outside of Association Management?
The firm’s Client-focused approach to community association management is one reason it is able to retain the best Community Association Managers and Accounting talent in Washington State. These efforts do not go unnoticed as Trestle is regularly recognized both inside and outside of the industry.
Since 2017, Trestle’s Managers have been nominated for Manager of the Year by the Washington State Chapter of Community Associations Institute (WSCAI) 14 times, with one of Trestle’s Managers taking the award home in 2019. Trestle has been nominated for Business Partner Company of the Year by WSCAI three times and won the award in 2021.
Trestle was also named to Inc. 5000’s list of America’s Fastest-Growing Private Companies in 2019 and 2020 and Puget Sound Business Journal’s lists of Washington’s Best Workplaces in 2019 and 2020, and Eastside 50 Fastest-Growing Companies and Washington State’s Fastest-Growing Private Companies in 2019, 2020 and 2021. Its President, Bob Brencic, CMCA, AMS, MBA, was named as a Small Business Hero Puget Sound Business Journal in 2018.
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