Trestle Community Management today announced that Bob Brencic, CMCA, AMS, MBA, President of Trestle, was interviewed by FRONTSTEPS as part of their Trailblazer series. The short-form interviews are designed to highlight leaders who are helping shape the Community Association Management industry.
Per FRONTSTEPS, “There are many ways to define the word “trailblazer”. Here’s ours: leaders in the field whose successes can inform and empower others. FRONTSTEPS has identified trailblazers in association management to bring you their story. They have blazed a trail for their management company by identifying key strengths, building high-performing teams, and setting the standard for what the future of association management should look like.”
In the interview, Bob discusses Trestle’s approach to Community Association Management in the Puget Sound, highlighting the company’s focus on processes, procedures, and technology as well as the firm’s local and national recognition.
Trestle’s Processes and Procedures
Trestle is one of the largest locally owned and operated, and publicly recognized Community Association Management firms in Washington. With an emphasis on transparency, consistency and accuracy, Trestle has created a robust catalog of internal processes for its Team Members. Operating seamlessly in the background, these processes support and maintain the reliable and accurate services expected by Trestle’s Clients.
Trestle’s well-developed processes and partnerships result in the positive and consistently reliable experience Trestle’s Clients have grown to expect from the firm.
To best serve its Client Associations, Trestle has established partnerships both inside and outside of Community Association Management. Through these well-nurtured working relationships, Trestle has identified trustworthy service providers. Proactively anticipating the future needs of Washington state’s community associations, Trestle has also established relationships which allow it to access industry-leading technologies. These partnerships allow Trestle to implement exclusive and advanced technologies, meeting and exceeding its Clients’ needs. The value of these efforts is passed along to its Client Associations as they access vetted and dependable service providers and the most advanced services in the industry through Trestle.
When asked about Trestle’s technology, Bob said, “From our perspective, anything that revolves around delivering the best quality of service and results to our Clients are what we are focused on. And from the onset, we said we’d be the most professional and execution-oriented firm in our market, and that’s never changed. What does it mean to do that? You have to have excellent processes to begin with, and then you have to apply the best technology that’s out there to automate those processes. And if you could do both those at the same time, it’s even better.
You just can’t deploy technology and processes and hire a few people and say, “Okay, we’re all done.” The industry is always evolving. The technologies are always evolving. You have to have a continual, never-ending questioning about what you can do better and better, and, eventually, you end up a leader in all those categories.”
Since 2015, eight of Trestle’s Community Association Managers have been nominated for Manager of the Year by the Washington State Chapter of Community Associations Institute (WSCAI). Bob has been named as a Small Business Hero by the Puget Sound Business Journal, and Trestle was awarded Business Partner Company of the Year by WSCAI.
Trestle receives regular recognition outside of the Community Association Management industry, being named to Inc. 5000’s list of America’s Fastest-Growing Private Companies, and Puget Sound Business Journal’s lists of Washington’s Best Workplaces, Eastside 50 Fastest-Growing Companies and Washington State’s Fastest-Growing Private Companies in 2019 and 2020.
Trestle’s Response to the Changing Community Association Management Industry
During the interview, Bob was asked about the recent changes within the Community Association Management industry. Trestle was uniquely positioned to continue business as usual throughout the COVID-19 pandemic. Implementing advanced remote technologies in 2019, Trestle’s Team Members were prepared to migrate to a fully remote operation at the start of the pandemic. As a result, Trestle was able to devote its time to supporting its Clients, assisting Board Members in transitioning to remote meetings and providing updated guidance and recommendations.
Over the last several years, as more Homeowners began working from home and technologies advanced, many Community Association Management companies saw an increase in Homeowner communications. With this increase has also come the expectation of a quick response and resolution.
Trestle has addressed these changes by expanding the resources available to its Team and its Clients. To manage the increase in Homeowner communication, Trestle formed its Client Experience Team (CXT). The CXT is able to address most general questions, allowing Trestle’s Community Association Managers to prioritize Board support. In addition, Trestle has expanded to include dedicated compliance, architectural control, project, and unexpected loss Team Members able to address workload spikes. This experienced and skilled group is able to assist Community Association Managers in handling intermitted requests and projects which alleviates the overall workload while also ensuring Client needs are addressed in a timely manner.
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